At least two employees recognized the sullen customer when he came into Skill Craft Body Shop in Huntington Beach.
A porter remembered seeing him driving around town, his face partly obscured by a beard, baseball cap and sunglasses. A bookkeeper had spotted him at summer concerts in the park.
When the customer brought his wife's car in for service Sept. 29, he seemed in a particularly grim mood. The white Toyota Prius with an Angels' fan license plate, World Wildlife Federation stickers and a window sticker showing a happy family of three had a dent.
Another driver had run into him, he said, and he needed his front bumper fixed. When the porter brought back his repaired car Oct. 5 and handed him the keys, the customer refused to shake his hand.
A week later, the staff at the auto repair shop at 17072 Gothard St. watched the news about the massacre at the Salon Meritage in Seal Beach and recognized that face again: Scott Evans Dekraai, the suspect in the worst mass shooting in Orange County history, had brought his car in for service just days before the attack.